November 19, 2009
Written by Joanne Jennings
Configuring UDel Secure in Windows 7 is slightly different than in previous Windows versions. UDel Secure is a wireless network that encrypts data between your computer and the wireless access point. Faced with the choice between UDel and UDel Secure, select UDel Secure due to the increased security it offers.
Before following the configuration directions for Windows 7, have your UDel NetID and password ready. If you have an older UDel NetID password–one that is not six to eight characters–you will need to reset it at the network page before you can access UDel Secure.
For more information on UDel Secure, visit IT’s site on how to configure your computer to use the UDel Secure wireless network or contact OET for assistance.
October 12, 2009
Written by Joanne Jennings
October is National Cyber Security Awareness Month. Sponsored by the Department of Homeland Security, this year’s theme is “Our Shared Responsibility.” To increase cyber security awareness, Information Technologies has compiled UDaily articles and resources and a weekly calendar of activities that includes short videos, facts, and security games for UD faculty and staff.
As always, if you are a staff or faculty member in the College of Education and Public Policy with questions on computer security, write to OET.
September 21, 2009
Written by Joanne Jennings
If you have tried unsuccessfully to access the UDel Secure wireless network with a properly-configured network connection, you may need to change your UDel NetID password.
Some OET clients have needed to change their UDel NetID passwords to meet current requirements before connecting to UDel Secure. An indication that you may need to change your password is that your computer does not connect to UDel Secure after enter your user name and password in the UDel Secure Enter Credentials box.
Passwords must be six to eight characters in length and must not contain dictionary words. To change your UD NetID password, log into the UD network page.
September 16, 2009
Written by Joanne Jennings
Have you thought about how you would reach your students if they did not or could not attend class on campus? In the face of a changing ecomony and the threat of the H1N1 epidemic, course continuity calls for technology preparedness. Consideration of alternative synchronous and asynchronous methods of instruction is necessary should you need to instruct your students remotely.
Online tools such as Sakai, Jing, VoiceThread, Yodio and Google Docs can help you instruct your students at a distance. To learn more about these and other tools, CEPP faculty and staff are invited to attend a distance-learning workshop in 206 ALW on Sept. 30, 8:30-11:00 a.m. Topics will include how to organize information on the web, how to collaborate, and how to create a central meeting point for your class. To register, send an e-mail to Alice Daugherty.
In addition, Academic Technology Services offers Technology Options for Course Continuity in Event of H1N1 Outbreak.
September 11, 2009
Written by Joanne Jennings
Exchange clients who stopped forwarding their UD e-mail due to yesterday’s service interruption should now reforward their mail to their OET accounts.
To do this, they should log onto the UD Network Page with their UD NetID and password. After logging in, they should click on the Forward Your Email link, enter their OET user account name (e.g., name@oet.udel.edu) in the box, and click Submit. These clients will then be able to read and send messages by logging into OET webmail.
September 10, 2009
Written by Joanne Jennings
Exchange clients who read their mail at webmail.oet.udel.edu or through Outlook may notice that they have not received external mail since yesterday. These clients should temporarily break e-mail forwarding by logging onto the UD Network Page with their UD NetID and password. After logging in, they should click on the Forward Your Email link and then click on the Turn Off Forwarding button near the bottom of the page. These users will then be able to read and send new mail messages by logging into UD webmail with their UD NetID.
Updates on the availability of the Exchange server will be posted at this site. Anyone who has contacted OET personally will be informed when the Exchange server is available and when they can turn forwarding back on.
June 11, 2009
Written by Ron Kelley
Some Macintosh users discovered that they could not print to their HP network printers unless their Mac was also wired to the network. They were using the standard HP print driver selected by the printer installation dialog. This driver apparently does not support wireless printing, but we found one that does. If you see this problem, install the printer using the Mac’s “Generic PostScript Printer” driver.
June 10, 2009
Written by Joanne Jennings
A number of CEPP faculty and staff have received a note from news@udel.edu requesting that they click a link to read the latest UD news. It is signed, “Regards, The University of Delaware.” This is a phishing scam. A closer look at the link provided in the note reveals that it will take you to a non-UD site. This is a sign not to click! Please delete the message.
If you have any questions, write to oet-help@udel.edu.
May 12, 2009
Written by Joanne Jennings
Panic usually sets in when the file that you carefully worked on all day suddenly is corrupt, accidently modified, or deleted. For Windows users, all is not lost though–the previous versions feature allows you to turn back the clock to restore an earlier version of the file.
The previous versions feature works off of shadow copies, essentially snapshots of files or folders that Windows saves at different times as part of a restore point for your computer. Windows Vista users can envoke this feature for files stored on their computers’ hard drives or on their OET network drives. Windows XP users can use this feature on any file stored on their OET network drives.
To restore a file to an earlier version in Windows Vista, right click on any available file and select Restore previous versions. In Windows XP, right click on any file stored on your OET network drive, select Properties, and the Previous Versions tab. You will see a list of any available previous versions and have an option to open, copy, or restore each file. To avoid accidently overwriting a file, OET recommends that you choose Copy and Make a New Folder to keep the restored file separate from any current file.
To restore a deleted file, right click on the folder that it was saved in and select Restore previous versions in Vista, or within XP, select Properties and the Previous Versions tab. You will restore an entire folder in this case, so choose Copy and Make a New Folder so that you do not overwrite the current folder with the restored version.
April 9, 2009
Written by Joanne Jennings
It happens in a blink of an eye–if you click on a link, attachment, or file that downloads an exploit–your computer is infected! Some signs that a computer is infected include a browser home page that you did not select, sudden slowness, unexplained hard drive activity, or the inability of your computer to access the network. If you notice any of these symptoms, contact OET immediately, and disconnect your computer from the network by unplugging the Ethernet cable or disabling the wireless adapter.
To get your computer back on track, OET will run antivirus and anti-malware software to determine if an infection exists. We also will search the hard drive for personal nonpublic information (PNPI). If no PNPI exists, we will either clean your hard drive or, more likely, reformat it. If we reformat your drive, we will back up your files, wipe you current hard drive of all information, and restore your applications and files. This procedure usually takes a day or less. If PNPI exists on the hard drive, we will contact IT to determine if any further action is necessary. During this more extensive investigation by IT, expect not to be able to access your computer for several days.
To insure that your computer is exploit-free and always up and running, keep virus protection up to date, apply operating system and application updates, avoid clicking on links or attachments that you were not expecting to receive, and follow IT’s guidelines for storing PNPI.
