October 12, 2009
Written by Joanne Jennings
October is National Cyber Security Awareness Month. Sponsored by the Department of Homeland Security, this year’s theme is “Our Shared Responsibility.” To increase cyber security awareness, Information Technologies has compiled UDaily articles and resources and a weekly calendar of activities that includes short videos, facts, and security games for UD faculty and staff.
As always, if you are a staff or faculty member in the College of Education and Public Policy with questions on computer security, write to OET.
September 11, 2009
Written by Joanne Jennings
Exchange clients who stopped forwarding their UD e-mail due to yesterday’s service interruption should now reforward their mail to their OET accounts.
To do this, they should log onto the UD Network Page with their UD NetID and password. After logging in, they should click on the Forward Your Email link, enter their OET user account name (e.g., name@oet.udel.edu) in the box, and click Submit. These clients will then be able to read and send messages by logging into OET webmail.
September 10, 2009
Written by Joanne Jennings
Exchange clients who read their mail at webmail.oet.udel.edu or through Outlook may notice that they have not received external mail since yesterday. These clients should temporarily break e-mail forwarding by logging onto the UD Network Page with their UD NetID and password. After logging in, they should click on the Forward Your Email link and then click on the Turn Off Forwarding button near the bottom of the page. These users will then be able to read and send new mail messages by logging into UD webmail with their UD NetID.
Updates on the availability of the Exchange server will be posted at this site. Anyone who has contacted OET personally will be informed when the Exchange server is available and when they can turn forwarding back on.
May 12, 2009
Written by Joanne Jennings
Panic usually sets in when the file that you carefully worked on all day suddenly is corrupt, accidently modified, or deleted. For Windows users, all is not lost though–the previous versions feature allows you to turn back the clock to restore an earlier version of the file.
The previous versions feature works off of shadow copies, essentially snapshots of files or folders that Windows saves at different times as part of a restore point for your computer. Windows Vista users can envoke this feature for files stored on their computers’ hard drives or on their OET network drives. Windows XP users can use this feature on any file stored on their OET network drives.
To restore a file to an earlier version in Windows Vista, right click on any available file and select Restore previous versions. In Windows XP, right click on any file stored on your OET network drive, select Properties, and the Previous Versions tab. You will see a list of any available previous versions and have an option to open, copy, or restore each file. To avoid accidently overwriting a file, OET recommends that you choose Copy and Make a New Folder to keep the restored file separate from any current file.
To restore a deleted file, right click on the folder that it was saved in and select Restore previous versions in Vista, or within XP, select Properties and the Previous Versions tab. You will restore an entire folder in this case, so choose Copy and Make a New Folder so that you do not overwrite the current folder with the restored version.
February 11, 2009
Written by Joanne Jennings
Information Technologies (IT) recently sent a note to all UD staff regarding upgrading McAfee VirusScan. Some of you have asked whether this is a phishing scam but it is not. If you are running version 8.0 of McAfee for Windows XP, you will need to upgrade to version 8.5.
To check your McAfee version, right click on the red, white, and blue “V” shield in the system tray, the lower-right corner of your display. Select “About VirusScan Enterprise”. The dialog box that opens will report at the top what version you have. If you have version 8.5, you do not need to do anything, but if you have version 8.0, you will need to upgrade.
Please follow the directions at http://www.udel.edu/topics/virus/mcafee/win/vscan85.html to upgrade, including step 2. Step 2 tells you that some other virus programs conflict with McAfee and recommends that you uninstall them. We recommend that you uninstall version 8.0 of McAfee as well before you download and install 8.5 to prevent conflicts with other software, including Office and your operating system.
To uninstall McAfee 8.0 in Windows XP follow these directions:
1. Click Start in the lower-left corner of your computer’s monitor.
2. Click Control Panel.
3. Double-click Add or Remove Programs.
4. In the Currently installed programs box, click McAfee VirusScan, and then click Remove.
As always, if you have questions, please contact oet-help@udel.edu.
December 17, 2008
Written by Joanne Jennings
To improve security, all University of Delaware IMAP and POP e-mail accounts will require encryption effective February 2. Anyone who uses Thunderbird, Outlook, Outlook Express, or MacOS X Mail as an IMAP or POP client at work or at home will need to configure the application, if it’s not configured already, to support Secure Socket Layer (SSL). Anyone who uses UD or OET webmail or has an Exchange account is not affected. You have an Exchange account if you connect to OET webmail or use Outlook or Entourage to connect to OET’s Exchange server.
If you have any questions, contact OET. Following are links to directions from Information Technologies on how to reconfigure the various e-mail clients.
Thunderbird for Windows
http://www.udel.edu/topics/e-mail/thunderbird/accountsettings.html
Mozilla 1.7.x for Windows
http://www.udel.edu/topics/e-mail/mozilla/mailprefs.html
Mozilla 1.7.x for MAC
http://www.udel.edu/topics/e-mail/mozilla/mailprefs.html
MacOS X Mail
http://www.udel.edu/topics/e-mail/macosxmail/index.html
Thunderbird Mac
http://www.udel.edu/topics/e-mail/thunderbirdmac/accountsettingsmac.html
Outlook Express
http://www.udel.edu/topics/e-mail/oex/oexwin/oexconfig.html
September 12, 2008
Written by Joanne Jennings
If you use Office 2004 for the Macintosh and cannot open files created in later Office versions, a file converter is available from Microsoft that will allow you to read most files.
The Open XML Converter allows Office 2004 users to open Excel, PowerPoint, and Word files created in Office 2008 (Macintosh) or Office 2007 (Windows). In addition, to enhance Office stability, Microsoft recommends that Office 2004 users install an Office 2004 for Mac Update.
There are some known issues with the file converter for working with Excel, PowerPoint, and Word files in Office 2004 and only specific file types are supported. See the Microsoft article, Information about how to work with Open XML Format files in Microsoft Office 2004 for Mac, for further information.
September 2, 2008
Written by Ron Kelley
Outlook Web Access (OWA) is great for accessing your mail and calendar from anywhere on the web. However, viewing someone else’s shared calendar with OWA is not as straight forward as it is with Outlook. With OWA you don’t have the convenient check boxes in the navigation pane to choose the shared calendars you want to see. You can view a shared calendar by keying in the necessary information into the browser’s address line:
Example: When you’re in OET Webmail, your address line will show as follows:
https://webmail.oet.udel.edu/exchange/
After the final slash, key in: Smith/calendar
Like this: https://webmail.oet.udel.edu/exchange/Smith/calendar
Where Smith is the Windows user name sharing the calendar.
July 26, 2008
Written by George Mulford
OET file and mail services are now at home in the Computing Center operations room on Chapel Street. Call 8162 if you experience problems resulting from this move. Remember that webmail.oet.udel.edu is a backup if your Outlook client is acting up.
